Guides & Information for Tenants
We have developed a collection of FREE downloadable Information Guides, and factsheets full of practical advice for existing and prospective tenants.
How to rent: the checklist for renting in England
It provides a checklist and further detailed information on each stage of the renting process, including:
- what to look out for before renting
- living in a rented home
- what happens at the end of a tenancy
- what to do if things go wrong
Further related information is also available directlyView Online
Tenant Fees Act 2019: guidance for tenants
Guidance for tenants explaining how the Tenant Fees Act 2019 affects you. This guidence includes the answers to the following commonly asked questions:
- When does the ban apply?
- I’ve already entered into a tenancy, what does this mean for me?
- What payments are not permitted under the ban?
- What payments are permitted under the ban?
- What should I do if a landlord or agent has charged a prohibited payment?
- What should I do if I think that a landlord or agent has retained my holding deposit unlawfully?
- What should I do if a landlord or agent has charged a default fee or damages payment unlawfully?